GUIDING OUR SUSTAINABILITY STRATEGY
Ryder regularly interacts with our customers, employees, local communities, policymakers, shareholders, suppliers, trade associations, and industry peers on advancing sustainability issues. We evaluate our engagement by topic and stakeholder input. The table below outlines our general strategies for engaging various stakeholder groups.
Engaging Our Stakeholders
We take a multi-channeled approach to engaging our stakeholders, including:
Engaging Our Stakeholders
|
Engagement Strategies
|
Frequency of Engagement
|
Key Topics
|
---|---|---|---|
Customers |
Customer Advisory Boards, Customer Satisfaction Survey program, surveys, direct engagement |
Daily |
Driver shortages, technology innovation, data analytics, new products, environmental initiatives, operational execution, business continuity |
Employees |
Workday platform, Ryder surveys, internal social media platform |
Regularly |
Rewards, recognition, development opportunities, feedback mechanisms, employee benefits, company updates |
Local Communities |
Volunteering, participation in calls and meetings with local governments, ongoing collaborative partnerships with charitable organizations |
Multiple times a year |
Safety, emergency response, charitable contributions, strategic initiatives |
Policymakers |
Legislative and regulatory engagement with public officials and staff, trade association participation, coalition building, advocacy |
Throughout the year |
Workforce development, environmental policies, safety and security, trade, tax reform, telematics, infrastructure |
Shareholders |
Investor presentations, conferences, roadshows, meetings, facility tours, earnings calls, direct communications, letters, emails, online information, disclosures in 10-Q, 10-K, and other filings |
Throughout the Year |
Strategic risks and initiatives, financial performance and goals, governance structure and policies, compensation program |
Suppliers |
Executive meeting sessions, business review meetings, joint-quality improvement projects, training, general dialogues and discussions, structured sourcing activities, letters, emails, recurring reports |
Regularly |
Product quality, demand forecasting, delivery performance, ethical business practices, product roadmap and innovation, strategic partnership opportunities, pricing, regular performance reporting |
Trade Associations |
Participate in the Truck Renting and Leasing Association, American Trucking Associations, International Warehouse & Logistics Association, state trucking associations |
Throughout the Year |
Advocacy, regulatory and legislative initiatives, industry partnerships, philanthropy and community service, research |
Materiality Assessment
Ryder conducted a materiality assessment in 2018 to strategically guide our sustainability management and reporting strategy. This process, in accordance with the Global Reporting Initiative (GRI), included the identification, prioritization, and validation of our most significant environmental, social, and governance (ESG) topics in terms of impact on our industry, our business, and our stakeholders. To identify a universe of potentially relevant ESG topics, we reviewed internal documents, industry and peer reporting, and sustainability frameworks. We prioritized these topics based on level of importance to our business and our stakeholders, including our investors, Board of Directors, peers, customers, suppliers, and others. We then synthesized these findings and validated the results with our leadership. Our findings are outlined in the materiality matrix below.
During the validation process, we identified where these topics impact us or our stakeholders across our value chain. The following table outlines the final topics for which this report is based, their definition, and where in our value chain they make the most impact.
Topic
|
Definition
|
Boundary
|
Location in Report
|
---|---|---|---|
Community Investment |
Donating time, talent, and contributions to local communities to improve the places we live and work |
Internal: Ryder employees and operations External: Communities, Potential employees |
Building Stronger Communities |
Customer Focus |
Maintaining positive relationships with customers and demonstrating excellent customer service to ensure continued business growth |
Internal: Ryder operations External: Customers |
Customer Focus |
Diversity, Equity & Inclusion |
Promoting diversity of backgrounds, perspectives, and experiences throughout our value chain via hiring and procurement practices, and promoting equality and inclusiveness in the workplace |
Internal: Ryder employees and operations External: Potential employees, Suppliers |
Our People |
E-Commerce |
Providing our customers with capabilities to capitalize on online commerce and digitization trends |
Internal: Ryder operations External: Customers, Suppliers |
Innovation in an Evolving Marketplace |
Ethics & Integrity |
Promoting and adhering to the highest standards of honesty and integrity across the business through a culture of ethical behavior |
Internal: Ryder operations External: Customers, Governments |
Ethics & Integrity |
Fleet Energy & Emissions |
Reducing the energy use and associated GHG emissions of Ryder's operations, and those of its customers, which includes fleet fuel efficiency and alternative fuel technology |
Internal: Ryder operations External: Customers, Suppliers, Communities |
Fleet Energy & Emissions |
Human Capital |
Attracting, developing, engaging, and retaining the best talent by providing employees with the tools, training, benefits, and wellness resources necessary for career growth and engagement |
Internal: Ryder employees and operations External: Potential employees, Communities |
Our People |
Operational Energy & Emissions |
Reducing energy usage and GHG emissions generated at facilities and offices; sourcing renewable energy |
Internal: Ryder operations External: Environment, Governments |
Environmental Stewardship |
Responsible Waste Disposal & Reuse |
Reducing and eliminating waste generated by Ryder and its value chain through increased recycling and responsible disposal of waste |
Internal: Ryder operations External: Environment |
Environmental Stewardship |
Safety |
Maintaining safety policies and programs, including driver safety procedures, training, and best practices, to ensure employees and customers remain safe and healthy |
Internal: Ryder employees External: Customers, Communities |
Safety |
Security |
Maintaining proper security procedures and plans to ensure business continuity for Ryder and our customers in the event of a natural disaster or other emergency; protecting data, intellectual property, and other critical information from destructive forces and unauthorized users |
Internal: Ryder employees and operations External: Customers, Governments, Suppliers |
Security |
Vehicle Sharing |
Monitoring and investing in sharing economy trends, technologies, and platforms |
Internal: Ryder operations External: Customers |
Innovation in an Evolving Marketplace |