GUIDING OUR SUSTAINABILITY STRATEGY

Ryder regularly interacts with our customers, employees, local communities, policymakers, shareholders, suppliers, trade associations, and industry peers on advancing sustainability issues. We evaluate our engagement by topic and stakeholder input. The table below outlines our general strategies for engaging various stakeholder groups.

Engaging Our Stakeholders

We take a multi-channeled approach to engaging our stakeholders, including:

Engaging Our Stakeholders
Engagement Strategies
Frequency of Engagement
Key Topics

Customers

Customer Advisory Boards, Customer Satisfaction Survey program, surveys, direct engagement

Daily

Driver shortages, technology innovation, data analytics, new products, environmental initiatives, operational execution, business continuity

Employees

Workday platform, Ryder surveys, internal social media platform

Regularly

Rewards, recognition, development opportunities, feedback mechanisms, employee benefits, company updates

Local Communities

Volunteering, participation in calls and meetings with local governments, ongoing collaborative partnerships with charitable organizations

Multiple times a year

Safety, emergency response, charitable contributions, strategic initiatives

Policymakers

Legislative and regulatory engagement with public officials and staff, trade association participation, coalition building, advocacy

Throughout the year

Workforce development, environmental policies, safety and security, trade, tax reform, telematics, infrastructure

Shareholders

Investor presentations, conferences, roadshows, meetings, facility tours, earnings calls, direct communications, letters, emails, online information, disclosures in 10-Q, 10-K, and other filings

Throughout the Year

Strategic risks and initiatives, financial performance and goals, governance structure and policies, compensation program

Suppliers

Executive meeting sessions, business review meetings, joint-quality improvement projects, training, general dialogues and discussions, structured sourcing activities, letters, emails, recurring reports

Regularly

Product quality, demand forecasting, delivery performance, ethical business practices, product roadmap and innovation, strategic partnership opportunities, pricing, regular performance reporting

Trade Associations
& Industry Peers

Participate in the Truck Renting and Leasing Association, American Trucking Associations, International Warehouse & Logistics Association, state trucking associations

Throughout the Year

Advocacy, regulatory and legislative initiatives, industry partnerships, philanthropy and community service, research

Materiality Assessment

Ryder conducted a materiality assessment in 2018 to strategically guide our sustainability management and reporting strategy. This process, in accordance with the Global Reporting Initiative (GRI), included the identification, prioritization, and validation of our most significant environmental, social, and governance (ESG) topics in terms of impact on our industry, our business, and our stakeholders. To identify a universe of potentially relevant ESG topics, we reviewed internal documents, industry and peer reporting, and sustainability frameworks. We prioritized these topics based on level of importance to our business and our stakeholders, including our investors, Board of Directors, peers, customers, suppliers, and others. We then synthesized these findings and validated the results with our leadership. Our findings are outlined in the materiality matrix below.

During the validation process, we identified where these topics impact us or our stakeholders across our value chain. The following table outlines the final topics for which this report is based, their definition, and where in our value chain they make the most impact.

Topic
Definition
Boundary
Location in Report

Community Investment

Donating time, talent, and contributions to local communities to improve the places we live and work

Internal: Ryder employees and operations

External: Communities, Potential employees

Building Stronger Communities

Customer Focus

Maintaining positive relationships with customers and demonstrating excellent customer service to ensure continued business growth

Internal: Ryder operations

External: Customers

Customer Focus

Diversity, Equity & Inclusion

Promoting diversity of backgrounds, perspectives, and experiences throughout our value chain via hiring and procurement practices, and promoting equality and inclusiveness in the workplace

Internal: Ryder employees and operations

External: Potential employees, Suppliers

Our People

E-Commerce

Providing our customers with capabilities to capitalize on online commerce and digitization trends

Internal: Ryder operations

External: Customers, Suppliers

Innovation in an Evolving Marketplace

Ethics & Integrity

Promoting and adhering to the highest standards of honesty and integrity across the business through a culture of ethical behavior

Internal: Ryder operations

External: Customers, Governments

Ethics & Integrity

Fleet Energy & Emissions

Reducing the energy use and associated GHG emissions of Ryder's operations, and those of its customers, which includes fleet fuel efficiency and alternative fuel technology

Internal: Ryder operations

External: Customers, Suppliers, Communities

Fleet Energy & Emissions

Human Capital

Attracting, developing, engaging, and retaining the best talent by providing employees with the tools, training, benefits, and wellness resources necessary for career growth and engagement

Internal: Ryder employees and operations

External: Potential employees, Communities

Our People

Operational Energy & Emissions

Reducing energy usage and GHG emissions generated at facilities and offices; sourcing renewable energy

Internal: Ryder operations

External: Environment, Governments

Environmental Stewardship

Responsible Waste Disposal & Reuse

Reducing and eliminating waste generated by Ryder and its value chain through increased recycling and responsible disposal of waste

Internal: Ryder operations

External: Environment

Environmental Stewardship

Safety

Maintaining safety policies and programs, including driver safety procedures, training, and best practices, to ensure employees and customers remain safe and healthy

Internal: Ryder employees

External: Customers, Communities

Safety

Security

Maintaining proper security procedures and plans to ensure business continuity for Ryder and our customers in the event of a natural disaster or other emergency; protecting data, intellectual property, and other critical information from destructive forces and unauthorized users

Internal: Ryder employees and operations

External: Customers, Governments, Suppliers

Security

Vehicle Sharing

Monitoring and investing in sharing economy trends, technologies, and platforms

Internal: Ryder operations

External: Customers

Innovation in an Evolving Marketplace

Engaging Our Stakeholders

  • 102-40 List of stakeholder groups
  • 102-42 Identifying and selecting stakeholders
  • 102-43 Approach to stakeholder engagement
  • 102-44 Key topics and concerns raised
View full content indices here